| Q1: Why such good value for money? |
| Q2: Can you send me a Catalogue? |
| Q3: Will you ship outside of mainland Britain? |
| Q4: Do you have a shop, and can I visit you? |
| Q5: What happens if I don't like my purchase when I get it? |
| Q6: How long will my item take to be delivered? |
| Q7: Ordering? |
| Q8: What is the minimum order? |
| Q9: Collection? |
| Q10: Does your stock come flat packed or ready assembled? |
| Q11: Product Description & Listings? |
| Q12: Delivery Charges? |
| Q13: Returns? |
| Q14: Can I track my order progress?? |
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| Q1: Why such good value for money? |
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We have 20 years of manufacturing experience, and we own our factory in Western India Jodhpur where we have been manufacturing quality hand-crafted furniture for over 20 years. The furniture comes directly from our factory to you so there is no middle-man and hence we can pass on all the savings to you.
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| Q2: Can you send me a catalogue? |
Yes. Please call on our number and we will gladly dispatch one.
You can also click on a thumbnail anywhere in our online catalogue and a window will appear with a larger image showing more detail. In many cases, there will also be an alternative picture showing the item either close-up or illuminated. If you prefer to receive an email copy, please complete the form with your details and we will be happy to email the catalogue to you in PDF file format. |
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| Q3: Will you ship outside of mainland Britain? |
| Yes, we are happy to ship overseas, but it can be quite expensive. Please email us with a list of the items you would like to purchase and we will be pleased to send you a quote. |
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| Q4: Do you have a shop or showroom that I can visit? |
| We are a wholesaler and importer so don’t have a shop or showroom. We do however take part in exhibitions and shows throughout the year. Samples and catalogues are available at these events for viewing and our staff will be on hand to answer any questions you may have. It may be possible for retailers to visit our UK office by prior arrangement with management, in order to view specific items. |
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| Q5: What happens if I don't like my purchase when I get it? |
| We have a full returns policy, so if your customer is unhappy with the item, return it to us and we will either action a refund, or exchange it for another item (we do ask you to pay the return shipping). We will not refund the outward shipping on overseas orders. Please see our terms and conditions for full details. |
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| Q6: How long will my item take to be delivered? |
| We aim to deliver all orders available in stock to your customer within 7 to 10 working days of receiving the order & subject to payment being received. For some remote areas delivery can take longer than the normal lead time. |
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| Q7: Ordering? |
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Website Registration and Ordering
Applications need to be made using the online form on our website. Following approval this will then allow you to access prices, stock availability, images and product descriptions etc which can all be downloaded.
Orders can be placed online on our website; BACS transfer is the method of payment.
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| Q8: What is the minimum order? |
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There is no minimum order for Direct Home Delivery.
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| Q9: Collection? |
| This can be arranged with our warehouse, subject to Terms and Conditions and with prior notice. Please contact us in advance to discuss if you would like to make arrangements for collection. |
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| Q10: Does your stock come flat packed or ready assembled? |
| Most of our products are solid wood and come fully assembled with the exception of dining tables, some coffee tables etc. where legs need to be attached. |
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| Q11: Product Description & Listings? |
| We provide full product spec sheet with details like Item description, Dimensions, Box weight etc. This is available via your online account.
Images:
We provide high quality multiple images for our products, and this can be shared via Dropbox link. All images are optimised for website use.
EAN Numbers:
We have EAN for each product listed in the catalogue.
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| Q12: Delivery Charges? |
| Please refer to our DHD price list and Product spec sheet to view detailed delivery charges for each item and any applicable surcharges. |
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| Q13: Returns? |
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We offer a free replacement service on all our products if your customer is not happy with the item received. Should they wish to return the goods for change of mind, we can accept the return of the goods (T&C apply), however in this case there would be a collection charge applied.
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| Q14: Can I track my order progress?? |
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All the orders placed are immediately assigned a tracking number during processing. We have our own dedicated courier service IHLOGISTICS. Tracking numbers can be found in the comments section of your orders. Simply enter the tracking number via IHLOGISTICS.CO.UK to see the current status of delivery.
For further information please refer to our detailed T&C or contact customer service on sales@indianhub.co.uk or 01536 201000
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