Delivery

We aim to deliver all orders within 7 - 10 working days after order has been processed and payment received. Longer lead times may apply for remote postcodes and areas, such as Scotland, Wales etc. 

Because most of our items are heavy, bulky, and fully assembled, we try to deliver all the goods using our own dedicated drivers who regularly handle the products, in order to try and eliminate any transportation damage by alternative couriers.
Depending on the size of the items and/or delivery postcodes, deliveries may be carried out by a pallet company or a small parcel courier such as Fedex or Yodel. Tracking numbers will be provided for each order.

We generally operate a standard 1 Man service only and the goods are delivered ground floor/hallway only.
2 Man Service may be required if your customer wishes to have the items delivered to a room of their choice, however an additional charge will incur, depending on the specifics of the delivery (postcode, accessibility to the building, room of choice, etc.) An independent quote can be provided on request of this service. 

Once the distribution manager has scheduled a delivery route, a member of the transport team will call your customer 1-2 days in advance to advise of their delivery date and approximate timings for the arrival of goods.
If for any reason your customer is unable to accept delivery on the allocated date, we will reschedule, however it can take up to 5-10 working days to arrange another delivery to their location. The customer will be advised of this at the time of calling.

To ensure a safe and speedy delivery it is very important to provide your customers’ contact telephone number and email address in order for the transport team to arrange the allocated date & time with them.

In some instances, you may collect the goods from our warehouse, subject to Terms and Conditions and prior agreement. Please contact us in advance to discuss if you would like to use this option.

DELIVERY CHARGES

There is no minimum order for Direct Home Deliveries, however delivery charges and surcharges will be applicable, depending on the item and area location on the order. Please consult our Master Product Specs sheet which is available to download from “My Account” area on the INDIAN HUB website.

DAMAGES

All faulty or damaged goods should be reported by email within 48h following delivery. Please give us the details of the order number / customer name & postcode when reporting to the office.You must supply relevant images showing the issue so that our customer service team can offer you a resolution.

We offer a free replacement service on all our products should you receive a damaged item.

If your customer wishes to return the goods for change of mind or any other reason, we can accept the return of the goods (T&C apply), however in this situation there would be a collection charge applied. Kindly contact our customer service team via email for further details.

Failure to comply will result in goods not being credited or replaced.

DIRECT CONTAINERS
We can supply container loads directly to you. Prices are available on request.